Refund policy

4. DELIVERY OF THE GOODS, DELIVERY TIME

4.1. The delivery of goods takes place on the shipping route by us to the delivery address indicated by you.

4.2. The shipping is basically only to Germany. Delivery to other countries via the online shop is only possible in exceptional cases and only in EU and EFTA countries.

4.3. The delivery time stated in the item description applies. The delivery time specified in the item description refers to deliveries to Germany. In the event that we accept orders from abroad and send goods there, additional postage times apply, which we will notify you of before the contract is concluded.

4.4. The delivery time begins with the conclusion of the contract (see number 2), with payment method "advance payment" upon receipt of your payment. If you order several items from us within the scope of an order, for which different delivery times apply, we will send the goods in one shipment, unless we have agreed otherwise with you. In this case, the total delivery time is the delivery time that applies to the ordered item with the longest delivery time.

4.5. We will inform you immediately of any delays in delivery.

4.6. The shipping costs for a shipment within Germany up to a goods value of less than […] euros are determined according to the costs specified in the delivery costs section of our website. From a value of goods of […] euros, we do not charge shipping costs for deliveries within Germany. For shipments to a delivery address within the EU and EFTA (outside Germany), we charge a flat shipping fee of XX euros. For deliveries to non-EU countries, there may also be additional customs fees and / or costs for the transfer of money by credit institutions that are to be borne by you.

5. CREDIT CHECK 

In case of advance payments, e.g. deliver on account or against payment by direct debit and to protect our legitimate interests for the purpose of creditworthiness based on mathematical-statistical procedures your data will be forwarded to e.g. Schufa, Infoscore etc. We reserve the right to reject the payment methods "delivery on account" or "direct debit" based on the credit check.

6. TRANSFER OF RISK WHEN SHIPPING

6.1. Insofar as you are a consumer, it is regulated by law that the risk of accidental loss and accidental deterioration of the thing sold during the shipment only passes to you when the goods are handed over, regardless of whether the shipment is insured or uninsured.

6.2. If you are an entrepreneur, delivery and shipping are at your own risk.

7. EXAMINATION OF THE GOODS 

7.1. As a consumer, you are asked to immediately check the goods for completeness, obvious defects and transport damage upon delivery and to report complaints to us and the shipping service provider as soon as possible. If you do not comply, this has no effect on your statutory warranty claims.

7.2. If you are an entrepreneur, it is your responsibility to inspect the goods immediately and report any defects. Article 377 HGB applies.

8. WARRANTY, LIMITATION PERIOD

8.1. For all defects of the purchased item that occur during the statutory warranty period, the statutory claims for supplementary performance, for rectification of defects or for new delivery apply, as well as - if the legal requirements are met - for further claims for reduction or withdrawal as well as compensation, including compensation for the damage the fulfillment and reimbursement of your futile expenses.

8.2. Insofar as you act as an entrepreneur, we are entitled to choose between supplementary performance by remedying the defect or new delivery.

8.3. Insofar as we grant you a seller's guarantee, the details result from the guarantee conditions attached to the item delivered. Guarantee claims exist without prejudice to legal claims and rights.

9. LIMITATION OF LIABILITY

9.1. If you do not act as a consumer (article 13 of the German Civil Code), the following limitation of liability applies to breaches of duty on our part: We are liable, for whatever legal reason, for damage that has not occurred to the delivered goods themselves, only with intent, in the event of gross negligence of our organs or executives, in the event of willful or negligent injury to life, limb and health, in the event of malicious concealment or a guarantee as well as in the event of defects in the delivered goods, insofar as liability is assumed for personal injury and property damage to privately used objects in accordance with the Product Liability Act. If contractual obligations, the fulfillment of which enables the proper execution of the contract in the first place and on the observance of which the customer can regularly rely, are culpably violated, we shall also be liable in the event of negligence on the part of our organs and executive staff as well as gross negligence by non-executive staff. In this case, in the event of slight negligence, liability is limited to the contractually typical, reasonably foreseeable damage. Further claims are excluded.

9.2. Even if essential obligations from the contract are violated, the violation of which endangers the achievement of the purpose of the contract, our liability for slight negligence towards entrepreneurs and consumers is limited to the foreseeable damage typical of the contract.

9.3. Claims of the customer, who is not a consumer, due to breach of duty in the case of delivery services lapse after twelve months. Claims under the Product Liability Act remain unaffected by the above limitations of liability.

10. RETENTION OF TITLE

10.1. The goods remain our property until full payment has been made.

10.2. If you place your order as an entrepreneur in the sense of article 14 BGB, the following applies: We reserve ownership of the goods until all claims from the current business relationship have been fully settled. Pledging or transfer by way of security is not permitted before the transfer of ownership of the reserved goods. You are entitled to resell the goods in the ordinary course of business. In this case, you assign all claims arising from the resale to us in the amount of the invoice amount. We accept the assignment. You remain authorized to collect the claim. We reserve the right to collect the claim ourselves if you fail to meet your payment obligations properly. If the reserved goods are combined and mixed, we acquire co-ownership of the new item in the ratio of the invoice value of the reserved goods to the other processed objects at the time of processing. We undertake to release the securities to which we are entitled at your request insofar as the value of the securities exceeds the claim to be secured by more than 10%. We make the selection of the securities to be released.

11. RETURN OF GOODS

11.1. If you return goods after exercising a right of cancellation or because of defects, we ask that you contact our customer service before returning the goods and - if applicable - use the sticker enclosed with the shipment for postage-free returns. Your legal rights remain unaffected.

 11.2. If the right of withdrawal for consumers is exercised, the regulations listed in the instruction on the right of withdrawal for consumers apply.

12. CANCELLATION INFORMATION FOR CONSUMERS

12.1. If you are a consumer (§ 13 BGB), you can exercise your statutory right of withdrawal.

12.2. The cancellation policy can be found in the customer information below. We will also send them to you with the goods.